FROSTINGS BY VENEE
169 Lincoln Ave
Long Branch, NJ 07740
PHONE: (732) 703-9084
Frequently Asked Questions
We accept all major credit cards & Paypal.
Our delivery charges are based on the shipping carrier used.
All standard orders will be shipped within 1-3 business days after payment has been processed.
Custom-made/personalized orders may take a little longer.
(If you need an item sooner, please let us know and we will do our best to accommodate you).
Please kindly let us know via e-mail: email@example.com or phone 732-703-9084.
Once we have processed and shipped your order, you will receive email confirmation with the shipping details along with the tracking number.
You will then be able to click the link provided in the email to check the estimated arrival based on the carriers status update.
You can also click here and enter your order number and billing email.
Please take into consideration during seasonal and holiday shipping circumstances may cause delays beyond our control.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Standard items returned within 7 days of the delivered date can be returned for store credit only with prior approval and RA# from us.
Items returned without prior approval will be refused. We are not responsible for lost or stolen packages returned to us.
Buyer must pay return shipping fees and will receive store credit for the original purchase price only.
Unfortunately, custom-made or personalized orders cannot be returned for store credit or a refund under any circumstances. Please make sure to double check all sizing or contact us with any questions before placing your order.